Who we are
BetterView Balconies are registered in England under company registration no 11203617. Our registered office is 164 Malkin Drive, Harlow, Essex CM17 9HL. Under GDPR we are the data controller.
Commitment to Privacy
The data BetterView collects may be personal data and may include your name, email address, address, telephone numbers and other contact details. Our website is targeted at anyone over the age of 18 so if we become aware that we have data of a person under that age it will be deleted.
Security of your Personal Information
BetterView uses a variety of security technologies and procedures, therefore protecting your Personal Information from unauthorised access, its use or its disclosure. All personal data is secured on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. All Personal data is protected using appropriate physical, technical and organisational measures.
How we Collect personal data
BetterView Balconies & Balustrades collects the details you provide by using different forms on our websites such as, but not limited to:
- Completed forms from our website
- Brochure requests
- Quote requests
When Customers make contact with us by telephone, email or alternative methods, we may keep a record.
How we use your information and your preferences
- Communicate with you about your quote, order, or delivery.
- Ensure that content from our website is presented in the best way for you and for your computer
- Give you information about our products or services requested by you
- Fulfill any contracts entered into between you and BetterView Balconies & Balustrades
- Allow you to enjoy any interactive features on our website should you wish to
- Notify you about any changes to our service
Who has Access to Collected Information
The data that we collect may also be processed by staff who work for us in order to fulfill your order, process your payment details and provide support services. BetterView Balconies & Balustrades, under GDPR, is a Data Controller so no personal data is ever given or sold to third parties.
BetterView Balconies may have to disclose customer personal data to our insurers or any professional adviser. However, this will be only be done on a limited basis that is necessary for obtaining insurance coverage and managing legal disputes.
How long we keep personal data
Customer personal data will be kept for 5 years. At the end of this time, it will be deleted from our systems if there has been no order placed with BetterView Balconies. If an order has been placed with BetterView Balconies it will be retained for a 10 year period to cover a guarantee period, a legal or insurance issue.
Session cookies on our website allow us to obtain statistical data about our users’ browsing actions but they do not identify you. The legal basis for processing this information is our legitimate interests to maintain the administration of our website and business.
Most browsers allow you to turn off the cookie function, therefore If you want to know how to do this please look at the help menu on your browser. However, we should point out that this may restrict your access and interaction on our website.
In accordance with GDPR, Customers have a right to access the personal data that is held about you free of charge. To obtain a copy of this please contact Barrie Collings by email: Barrie@bvbb.co.uk
For more information on the Date Protection Act 2018 please follow the link.