Who we are

BetterView Balconies are registered in England under company registration no 11203617. Our registered office is 164 Malkin Drive, Harlow, Essex CM17 9HL. Under GDPR we are the data controller.

Commitment to Privacy

BetterView Balconies & Balustrades are committed to protecting your privacy and personal information. This Privacy Policy explains the ways we process and use your personal data. The legal basis for processing the following information is our legitimate interests, namely the administration of our website and business.

The data BetterView collects may be personal data and may include your name, email address, address, telephone numbers and other contact details. Our website is targeted at anyone over the age of 18 so if we become aware that we have data of a person under that age it will be deleted.

Security of your Personal Information

BetterView uses a variety of security technologies and procedures, therefore protecting your Personal Information from unauthorised access, its use or its disclosure. All personal data is secured on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. All Personal data is protected using appropriate physical, technical and organisational measures.

How we Collect personal data

BetterView Balconies & Balustrades collects the details you provide by using different forms on our websites such as, but not limited to:

  • Completed forms from our website
  • Brochure requests
  • Quote requests

When Customers make contact with us by telephone, email or alternative methods, we may keep a record.

How we use your information and your preferences

  • Communicate with you about your quote, order, or delivery.
  • Ensure that content from our website is presented in the best way for you and for your computer
  • Give you information about our products or services requested by you
  • Fulfill any contracts entered into between you and BetterView Balconies & Balustrades
  • Allow you to enjoy any interactive features on our website should you wish to
  • Notify you about any changes to our service

Who has Access to Collected Information

The data that we collect may also be processed by staff who work for us in order to fulfill your order, process your payment details and provide support services. BetterView Balconies & Balustrades, under GDPR, is a Data Controller so no personal data is ever given or sold to third parties.

BetterView Balconies may have to disclose customer personal data to our insurers or any professional adviser. However, this will be only be done on a limited basis that is necessary for obtaining insurance coverage and managing legal disputes.

How long we keep personal data

Customer personal data will be kept for 5 years. At the end of this time, it will be deleted from our systems if there has been no order placed with BetterView Balconies. If an order has been placed with BetterView Balconies it will be retained for a 10 year period to cover a guarantee period, a legal or insurance issue.


Session cookies on our website allow us to obtain statistical data about our users’ browsing actions but they do not identify you. The legal basis for processing this information is our legitimate interests to maintain the administration of our website and business.

BetterView use Google Analytics to analyse our website users. This is done by using cookies and this information forms the basis of a usage report. Google’s privacy policy is available at https://www.google.com/policies/privacy/

Most browsers allow you to turn off the cookie function, therefore If you want to know how to do this please look at the help menu on your browser. However, we should point out that this may restrict your access and interaction on our website.

Access rights

In accordance with GDPR, Customers have a right to access the personal data that is held about you free of charge. To obtain a copy of this please contact Barrie Collings by email: Barrie@bvbb.co.uk

Changes to the privacy policy

Finally BetterView may change this Privacy Policy from time to time and without notice, so make sure you check back occasionally. If we change our Privacy Policy, we will publish those changes.

Useful information 

For more information on the Date Protection Act 2018 please follow the link.

Thank you for taking the time to read our Privacy policy.